The Challenge
An insurance provider's claims department experienced high burnout and error rates during peak accident seasons. Slow First Notice of Loss (FNOL) intake caused delays in car rentals and medical payouts, resulting in poor NPS scores.
The Retrax Solution
Retrax Voice deployed an empathetic AI Claims Intake system designed for sensitive situations:
- Step-by-step incident data collection via voice
- Automated towing and rental car dispatching
- Initial damage estimation via voice description analysis
- Instant policy coverage verification
The Results
0min
Saved per Claim Intake
0%
Lower Operational Costs
0+
Net Promoter Score
