FAQs

Everything you need to know about Retrax, answered simply and honestly.

Have a question not listed here?

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Speak with Mehran directly
+92 300 808 5719
Email Us
Speak with an Our Team
support@retrax.co
Work Time Information
Working Hours Details:
Mon-Fri: 7:00am - 9:00pm
Sat-Sun: 10:00am - 5:00pm

Chosen by Leading Companies Across the Entire Globe

Companies of all sizes rely on our chatbot for better customer experiences.

Frequently Asked Questions

1. What exactly does the AI agent do?

Answers every inbound call 24/7, books and manages appointments, handles common questions, sends WhatsApp and SMS reminders, and transfers to a human when needed, exactly like a trained receptionist.

2. Does it work with my existing calendar?

Yes. It syncs directly with Google Calendar or Outlook. Every booking appears instantly, no manual entry, no double-bookings.

3. How long does setup take?

5 to 7 business days. We handle everything, you just walk us through your services and schedule once.

4. Can it speak Arabic?

Yes. Fully fluent in Arabic and English, including switching between both within the same conversation.

5. What happens if the AI can't handle a call?

It transfers the caller to your team instantly, with full context, so the client never has to repeat themselves.

Still have questions?

Is there a long-term contract?
No. Month-to-month only. Cancel with 30 days notice, no questions asked.
What does the setup fee cover?
The $1,399 setup covers everything, agent training, voice configuration, calendar integration, WhatsApp and SMS setup, and full onboarding. You pay once and your agent is built specifically for your business.
What does the monthly fee include?
24/7 call answering, ongoing agent monitoring and optimization, WhatsApp support with the Retrax team, and a monthly performance report. No usage caps, no per-minute billing.
Do I need to change my existing phone number?
No. We set up your AI agent on your current business line. Nothing changes for your clients.
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