The Challenge
A fast-growing e-commerce brand was facing a backlog of 500+ support tickets daily, mostly related to order tracking and refund status. Slow response times led to high merchant dispute rates and a 15% drop in returning customers.
The Retrax Solution
We integrated a multilingual AI Voice & Chat Agent with their Shopify and Gorgias desk:
- Instant order status and tracking updates
- Automated refund processing based on policy rules
- Proactive 'Where is my order?' resolution
- Multilingual support in 12+ languages
The Results
0%
Reduction in Tickets
0%
Customer Satisfaction
0x
ROI in 3 Months
