The Challenge
A large automotive dealership's service center was overwhelmed by morning peak hours, leading to dropped calls and frustrated customers who couldn't book urgent repairs. Staff spent 6 hours daily just doing manual booking confirmations.
The Retrax Solution
We implemented a 'Voice Service Coordinator' integrated with their Dealer Management System (DMS):
- Full-service appointment scheduling including VIN lookup
- Recall notification and appointment rescheduling
- Parts availability check and status updates
- Automated confirmation calls and SMS reminders
The Results
0+
Bookings per month
0hrs/day
Staff Time Saved
0%
Accuracy Rate
