The Challenge
A busy dental clinic in Dubai was struggling with a high volume of calls. Patients often experienced long wait times, leading to abandoned calls and missed appointment opportunities. The front desk staff was overwhelmed, spending over 40% of their day handling routine questions instead of focusing on patient care.
The Retrax Solution
Retrax Voice deployed a custom-trained AI Voice Agent integrated directly with the clinic's Calendar and CRM:
- Handle incoming calls 24/7 without delays
- Schedule, reschedule, and cancel appointments in real-time
- Provide instant answers to common FAQs (pricing, location, insurance)
- Escalate complex emergencies to a human operator instantly
The Results
0%
Increase in Bookings
0%
Call Answer Rate
0/7
Automation
